The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Damaged goods must be reported to Hand & Fire through Etsy within 3 days of the delivery date for a refund to be issued.*
Shipping cost will not be refunded.
A photo of the damage is required to be sent to Hand & Fire with the report.
Damages outside of the 3 day limit will not be refunded.
*Special circumstances can be made if Hand & Fire is notified before the transaction is made. This is assessed on a case to case basis.
I love custom orders! But I can't take too many at a time, as I need to maintain regular shop updates and my (soon to be completed) Bachelors degree. Nevertheless, ALWAYS feel free to request customized items/sets, I'll do my best to work with you--whether now or in the future months.
All items sold by Hand & Fire are food safe.
Wares made of solely ceramic are dishwasher safe--no hand washing is necessary!
Utensils that combine metal/wood/ceramic are not dishwasher friendly, as the wood will become rough with exposure to a lot of water.
In order to rehydrate your wood utensil, use a food safe oil to rub on the surface, allowing the oil to fully saturate the wood. I recommend walnut/cutting board oil, which can be found at your local hardware store.
Items decorated in gold luster/accented with wood are not microwave friendly.
I work hard to continuously provide my customers with the best quality wares that I can offer. If you have a question about the care or safety of your item, please shoot me a message.
As the single maker of H&F, I work hard continuously to keep up with new products, regular shop updates, and customer requests. I tend to update my shop once a month with multiples of items, ranging from mug-centric updates, to small utensils and serving dishes.
If you have something you want to see in the next update, let me know! I'll try to work it in.
Ready to ship items:
I ship out packages 5-7 business days after an order is received. Packages are taken once a week to the USPS post office here in my little town. Errors in this do occur though, but I promise I will have it out as soon as possible!
Custom items tend to be shipped within 3-4 weeks after an order is placed. Ceramics need time to dry and in somewhere as rainy as Portland, sometimes they dry much slower than wanted. I'll make sure to keep you updated on the progress of your wares.
Wholesale is available!
Message me for further information wholesale prices, or look at my blog post regarding order information.
As a small business owner and a one woman show, I cannot accept returns to items you dislike. Buying from H&F means you are buying with intention and understanding of the wonky, funky quality of my handmade work.
My work is intended to bring life to your perfectly cast dish sets, to speak to the handmade, and to play a living part within your home.